Shipping and Delivery
Delivery Information
Our commitment to quality extends beyond our products to the way we deliver them to your doorstep.
From home-based consumers buying a single Product to business customers dealing in bulk quantities, we’re dedicated to ensuring your order arrives promptly, safely, and in great condition – because receiving your natural wellness products should be as seamless and satisfying as using them.
Delivery Timeframes
Orders are usually dispatched within 3-5 business days. Delivery time varies depending on your location, generally arriving between 1–10 business days within Canada.
Domestic Customers (in Canada)
Our estimated shipping times are:
| State | Non-DG Orders | DG Orders * |
|---|---|---|
| Alberta (AB) | 3-5 Business Days | 4-6 Business Days |
| Manitoba (MB) | 2-5 Business Days | 2-5 Business Days |
| New Brunswick (NB) | 2-5 Business Days | 2-5 Business Days |
| Saskatchewan (SK) | 2-5 Business Days | 2-5 Business Days |
| Prince Edward Island (PE) | 2-5 Business Days | 3-6 Business Days |
| Quebec (QC) | 5-7 Business Days | 5-10 Business Days |
| British Columbia(BC) | 3-5 Business Days | 4-6 Business Days |
| Nova Scotia (NS) | 5-7 Business Days | 5-10 Business Days |
| Ontario (ON) | 5-7 Business Days | 5-10 Business Days |
| Newfoundland and Labrador (NL) | 5-7 Business Days | 5-30 Business Days |
Orders including items classed as Dangerous Goods may incur a longer delivery time due to their being shipped by Road Transport and having additional freight procedures. Please keep this in mind when placing your order. (Some Oils come under DG goods)
Unless specified, the above timeframes are based on metro areas in each state or territory. These times may increase when orders are shipped to addresses beyond metro areas, due to unprecedented weather events, public holidays or during promotions and sales periods.
International Customers
Estimated delivery times and shipping costs are provided after you place an order and will be charged. If you would prefer this information prior to placing an order, organicpoint@hotmail.com with details of the product/s, quantity, pack size, along with the delivery address and they will provide an estimate quote.
It will be the responsibility of the customer to cover any taxes, duties, or clearance charges incurred in the country of origin. Customs policies do vary from country to country. It is also the customer’s responsibility to check with their respective country if there are any prohibited items that are unable to be shipped. We strongly suggest you contact your local customs agent for further advice.
To all our customers domestic and international:
Always make sure your shipping address is correct before you check out, as returned orders due to an incorrect address will incur a re-delivery fee (for more information, see our https://organicpoint.ca/shipping-and-delivery/
SHIPPING COSTS:
All orders are calculated based on the size, weight and delivery location, with the charges added to your order at the checkout.
ORDER TRACKING :
Once your order has been dispatched, you’ll receive an email with your tracking number to help you follow your delivery along its journey. Please add the email organicpoint@hotmail.com to your safe sender list to avoid missing any order notifications. Once your order has left our warehouse, delivery timeframes are in the hands of the couriers and Australia Post and are unfortunately outside of our control.
All orders will require a signature on delivery unless the Authority to Leave (ATL) has been granted at the time of ordering. This can be done by adding a note to the order under the ‘Comments’ section during the checkout process. All orders unable to be left will be returned to the local post office for collection, where they are typically held for 7-10 business days. Australia Post deliveries will receive advice through the Free Australia Post App when a parcel is ready for delivery / collection.
If you have not received your order beyond the estimated shipping times, please contact our customer service team at organicpoint@hotmail.com We will lodge an enquiry with our shipping carrier to locate your parcel. It may take up to one week to receive a response. If your order has been deemed lost in transit or damaged, we will arrange for a replacement to be sent.