We use the national postal service for deliveries as well as courier services. Where we use a courier service, a signature will be required for proof of delivery (“signed for”).
We will dispatch your order within 3-5 working days of receipt of your completed order, funds need to be cleared in our bank account before we process your order.
In the unlikely event that the item you ordered is not in stock, we will contact you and let you know the expected delivery date. If you decide not to persist with your order, we will cancel it and issue a full refund.
TBC shipping: Once you have completed your basket please continue with your delivery quote so we can calculate the delivery charge to your delivery address. Stock will be held while we calculate the charge and then for a further 48 hours awaiting payment. You will be able to make payment online once the delivery charge has been added
International Shipping
Our prices do not include government/external taxes nor tariffs. You may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. In order to continue to keep our prices as nominal as possible, if your package is returned to us because of address error, or because you refuse the package, you will be responsible for our shipping cost for the return and reshipment of the package. If the return package cost exceeds the cost of the goods ordered, we will instruct the shipping company to abandon the package, but you will remain responsible for payment.
It is your responsibility to check with your Customs Office to see if the country of intended delivery permits receipt of shipment of our products. If any Customs or other governmental authority stops the package because items ordered are not allowed in the country of intended delivery, we will abandon the package and you will remain responsible for payment. Additionally, you are considered the importer of record for all shipments from us, and must comply with all laws and regulations of the country of destination and all laws and regulations the Canada imposed on exports to that country.
Any fees, fines, or other costs charged to us due to non-compliance with laws and regulations of the country of destination will be charged to you, the importer. If an item is returned to us due to non-compliance issues with the country of destination’s laws and regulations, we will refund the purchase price of the merchandise less any charges we incurred in connection with the shipment, such as quarantine fees, exam fees, demurrage charges, or warehousing fees assessed in the destination country or in the Canada upon return of the goods, and less the shipping costs and a 40% of job handling costs to return the package to us.
Please note that Canadian laws and regulations may restrict or prohibit your return of certain products to Canada, in which case a refund will not be issued.
Note You are responsible for importation of your order. We cannot be held responsible for returned, damaged or destroyed packages by customs. Please make sure you know your regulations for importation into your country or region. There may be additional delays of your shipment due to customs. Packages returned by customs may incur a restocking fee. There may also be additional duties, fees or taxes imposed by customs.
Returns Policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc. )
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at organicpoint@hotmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We can only refund the debit/credit card which was used originally for purchase.
